As a global marketplace for business process outsourcers (BPOs), we know that the vendor selection process isn’t always easy. You’ve likely already run an RFP, narrowed your list to your top few choices, and are finally ready to meet directly with the providers to make your final selection.
At ArenaCX, we’ve conducted hundreds of interviews with providers across the world - so we’ve learned a thing or two about what makes a provider a strong business partner.
We recently sat down with our VP of Operations, Bo Boyd, to uncover the top questions you should ask a potential future partner.
He described 7 main categories you should cover:
It is good to understand some general information about your potential partner. Questions like:
These questions are designed to provide you with some understanding of the culture your potential partner tries to instill. Some examples:
You can ask these questions to try and understand how your potential partner differentiates themselves from their competitors:
These questions will help you understand how your potential partner’s quality processes.
By asking these questions you can ascertain the quality of the personnel that you can expect your potential partner to provide.
These questions can provide you a good understanding of how your potential partner will train the personnel that will be providing your services.
In addition to the governance detailed in the product offering, it can be helpful to hear from your potential partner how they will interact with you and your organization.
Do you have additional questions you ask in BPO interviews? We’d love to hear them! Share them in the comments below.
Are you looking for an outsourced team to help with a function in your business? Tell us what you’re looking for in our short service needs quiz and based on your responses our team will put together a short list recommended providers.